Shipping policy

Free Shipping on Every Order

All attachMan products ship free of charge to any address within the contiguous United States. The price you see at checkout is the price you pay — no freight surcharges, no hidden fees.

Shipping Availability: We currently ship within the continental U.S. only. We are unable to deliver to Alaska (AK), Hawaii (HI), Puerto Rico (PR), Guam (GU), or other U.S. territories at this time.

Warehouse Locations & Order Processing

attachMan ships from 4 regional warehouses across the country — in California, Texas, Georgia, and New Jersey — so your order is dispatched from the location closest to your job site.

Orders are typically processed and dispatched within 2–3 business days of payment confirmation. Processing times exclude weekends and federal holidays.

Estimated delivery window: 7–15 business days, depending on your location, the size and weight of the attachment, and freight carrier schedules.

Freight Shipping (LTL)

Due to the size and weight of our attachments — skid steer buckets, grapples, brush cutters, augers, and more — most orders ship via LTL (Less-Than-Truckload) freight carrier, not parcel delivery. This is standard practice for heavy equipment and attachments in our industry.

What to expect with LTL delivery:

  • Your shipment will arrive on a pallet via a commercial freight carrier (such as XPO, Estes, or similar).
  • The carrier will contact you at the phone number provided to schedule a delivery appointment before arriving. Make sure someone is available to receive the load.
  • Liftgate service is typically included to lower the pallet to ground level at curbside. If your delivery location requires inside delivery or special handling, contact us in advance.
  • Deliveries to rural, remote, or unpaved job sites may take additional transit time due to carrier routing and scheduling.

To ensure a smooth delivery, please have the following ready at checkout:

  • Full name
  • Valid delivery address (commercial or residential — both are fine)
  • Phone number (carrier will call to schedule)
  • Email address

Customer Responsibility for Delivery Fees

You may be responsible for additional carrier charges resulting from:

  • Missed or rescheduled delivery appointments
  • Refused deliveries (without cause)
  • Incorrect or incomplete address information
  • Storage fees (if the shipment is held at a terminal)
  • Re-delivery or address correction fees

If a shipment cannot be delivered and is held at the carrier terminal for more than 10 business days, it may be returned to attachMan. Storage, return freight, and re-delivery costs may be deducted from any applicable refund or invoiced separately.

Note: For fraud prevention, attachMan can only ship to the address provided at checkout. Address changes after an order enters processing or ships are generally not possible.

Order Tracking

Once your order ships, you'll receive tracking information by email. Because LTL freight tracking works differently from parcel services like UPS or FedEx, please allow up to 24 hours after your tracking number is generated for the carrier's system to reflect shipment activity.

If your tracking hasn't updated after 24 hours, feel free to contact our support team.

Delivery Inspection — This Step Is Critical

Heavy equipment attachments can be damaged in freight transit. Please inspect your delivery carefully before signing the delivery receipt. Here's what to do:

If you see obvious external damage (crushed crate, bent frame, missing components): You have the right to refuse the delivery and ask the carrier to return the shipment to attachMan. This is the fastest path to a full resolution. Please notify us immediately if you refuse a delivery.

If you accept the delivery:

  • Inspect all packaging, welds, hydraulic connections, and components before signing.
  • Note any visible damage, dents, shortages, or concerns directly on the carrier's delivery receipt (POD — Proof of Delivery) before you sign.
  • A clean signature on the delivery receipt indicates the shipment was received in acceptable condition and may limit your ability to file a freight damage claim.
  • Retain your signed copy of the POD — you'll need it if a claim is necessary.

Concealed Damage & Missing Parts

If you discover damage or missing components after the carrier has left, contact attachMan within 7 calendar days of delivery. Freight carriers impose strict reporting windows, and claims submitted outside this period may not be eligible for reimbursement.

To process your claim, please have ready:

  • Your order number
  • Clear photos of the damaged component(s)
  • Photos of the outer packaging and pallet condition
  • Photos of all shipping labels
  • Video documentation (strongly recommended for significant damage)

Once verified, attachMan will work directly with the carrier and provide an appropriate resolution, which may include:

  • Replacement parts or components
  • Full product replacement
  • Freight claim assistance

Retain Your Packaging

We strongly recommend keeping all original packaging materials until your attachment is installed and confirmed to be in working order. This includes:

  • Crates and pallets
  • Strapping, wrapping, and blocking materials
  • All product components and accessories
  • Manuals, documentation, and hardware bags

Disposing of original packaging before a claim or return is resolved may affect your eligibility for replacement or refund.

Return Freight Preparation

If a return is authorized by attachMan, you are responsible for preparing the attachment for carrier pickup in a manner that prevents damage during transit. This typically includes re-crating, re-palletizing, strapping, and wrapping the unit to freight-ready condition.

Attachments that are improperly packaged for return may incur additional fees or result in deductions from your refund.

Questions? Contact attachMan

Have questions about lead times, freight scheduling, delivery requirements for your job site, or a shipping issue? Our team understands the equipment — reach out directly.

📞 Call or Text: +1 657-271-9801 📧 Email: info@attachman.shop 💬 Live Chat: Available on our website

We're here Monday–Friday and committed to getting your attachment to you safely and on time.