Refund policy

At attachMan, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

We offer a 30-calendar-day return policy. This means you have 30 calendar days after receiving your item to request a return.

To qualify for a return:

  • The item must be unused and in the same condition as received.

  • The item must be returned in its original packaging.

  • All accessories, manuals, and components must be included.

  • Proof of purchase or order confirmation is required.

Items showing signs of installation, use, misuse, modification, or damage caused by the customer may not qualify for a refund.

All returned products will be inspected upon arrival before any refund is approved.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item is defective.

  • The item was damaged during shipping.

  • The wrong item was shipped.

  • The issue is covered under the product warranty.

For approved warranty claims or verified product defects, attachMan will assist with replacement arrangements and may cover applicable shipping costs.

How to Start a Return

To request a return, please contact our customer support team.

Please include:

  • Order Number

  • Product Name

  • Reason for Return

  • Photos or videos (if applicable)

If your return request is approved, we will provide return authorization instructions and the appropriate return address.

Items returned without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, please contact attachMan within 7 calendar days of delivery.

To help us resolve the issue quickly, please provide:

  • Photos of the product

  • Photos of the packaging

  • Photos of shipping labels

  • Videos when applicable

After reviewing the claim, attachMan will determine the appropriate resolution, which may include:

  • Replacement parts

  • Product replacement

  • Partial refund

  • Full refund when applicable

Non-Returnable Items

The following items are generally not eligible for return:

  • Custom-made or special-order products

  • Products modified after delivery

  • Products damaged due to misuse, abuse, overloading, improper installation, or unauthorized repairs

  • Clearance or final-sale items

  • Gift cards

Exchanges

The fastest way to exchange an item is to return the original product (if eligible) and place a new order once the return has been approved.

Refunds

Once your return has been received and inspected, we will notify you of the approval status.

If approved, refunds are typically processed within 3–5 business days and issued to the original payment method used for the purchase.

Please note that banks, credit card providers, and payment processors may require additional time to post the refund to your account.

Contact Us

If you have any questions regarding returns, refunds, warranty claims, or product issues, please contact attachMan Customer Support.

We are committed to providing prompt assistance and fair resolutions for our customers.